How to Order

“I love ordering online from Candlène, it's like a present from me to me!”​

Are you ready to order your very own Candlène candles, wax melts, wax burners or candle making supplies?

Well … it’s easy as 1, 2, 3!

Using your online shopping cart, add the products you wish to purchase using the “Add to Cart” button.
If you would like us to courier your products to your door, please select the correct option via the Products – Courier Services tab.
Note: If your parcel exceeds the specified kg limit, do not select a courier option.

If you are a regular buyer and find it tedious to always have to fill in the details required, feel free to register an account with us via the “My Account” tab.
Proceed to “check out” once you’re satisfied with your order (we fully understand how hard this part is, many times we would just like to buy everything!).
Follow through on the steps provided.
If your order exceeded the weight limit for courier, please state in the “Order Notes” that you would like to add courier ( specify which courier option). 
Once completed & you are satisfied that all the information provided is correct, submit your order to us by clicking the “Place your order” button.

Once received, we will calculate the total cost of your purchase, including the postage fee (the option you have provided) if you indicated this in the “Order Notes” block.
An invoice will then be emailed to you, complete with payment instructions & our banking details.

Payment to be made via EFT & proof of payment to be sent to info@candlene.co.za.
All correspondence hereafter will be done via email, so please keep an eye on your inbox (especially where candle artwork designs & mock ups require approval).

You will be notified when your order is ready for collection or when it has been collected by the couriers (tracking numbers will be provided at this stage if requested).

All our parcels are couriered by My Courier (overnight express or budget) – delivered to your door.
You are also more than welcome to organize your own courier, just don’t forget to notify us thereof.

We look forward to providing you with specialized candles, wax melts & related products only made here at Candlène.